Frequently Asked Questions

Discover everything you need to know about your luxury timepiece purchase.

Are your watches authentic and covered by a warranty?

Yes, every RAYMOND WEIL timepiece purchased through our official store is 100% authentic and comes with a standard two-year international warranty, which can be extended to three years by joining the We Club.

What are your shipping options and delivery times?

We offer complimentary insured shipping on all orders. Domestic delivery typically takes 3-5 business days, while international shipping may take 7-10 business days depending on customs processing.

What is your return policy for online purchases?

We offer a 14-day return policy for a full refund or exchange. The watch must be in its original, unworn condition with all protective films, tags, and packaging intact.

How should I maintain and service my RAYMOND WEIL watch?

To ensure longevity, we recommend a full service every 3 to 5 years by an authorized service center. Avoid exposing your watch to extreme temperatures, chemicals, or strong magnetic fields.

Can I adjust the bracelet size of my watch?

Yes, many of our metal bracelets can be adjusted by removing links. We recommend visiting an authorized retailer or a professional jeweler to ensure the adjustment is performed without scratching the timepiece.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.